Aligned with the Swiss Federal Act on Data Protection (FADP) and the EU General Data Protection Regulation (GDPR)

Last updated: 04. 17. 2026

1. Introduction
This Privacy Policy explains how ereisen AG (Switzerland) and AlpHoriZen Ltd (international operating entity) (“we”, “us”, “the Company”) collect, process, store, and protect personal data in accordance with:
• The Swiss Federal Act on Data Protection (FADP)
• The EU General Data Protection Regulation (GDPR), where applicableWe are committed to safeguarding the privacy, confidentiality, and security of all clients, partners, and website visitors.

By engaging with our services, you acknowledge and agree to the practices described in this Policy.

2. Data Controller

For clients based in Switzerland or outside the EU:

ereisen AG [Schmiedstrasse 4 6330 Cham] Switzerland
For clients within the EU/EEA:
AlpHoriZen Ltd acts as the representative for GDPR compliance.

3. What Personal Data We Collect
We collect only the data necessary to design, deliver, and manage bespoke travel and wellness experiences.

3.1 Data You Provide Directly
• Full name, address, contact details
• Passport copies and identification documents
• Date of birth, nationality, residency
• Travel preferences and wellness requirements
• Medical information voluntarily provided for trip suitability
• Emergency contact details
• Payment information (processed securely via third-party providers)

3.2 Data Collected Automatically
• Website usage data (cookies, analytics)
• Device information (IP address, browser type, time zone)

3.3 Sensitive Personal Data
We may process sensitive data (e.g., health information) only with your explicit consent and solely for the purpose of ensuring your safety and comfort during travel.

4. Purpose of Data Processing
We process personal data for the following purposes:
• Designing bespoke itineraries and wellness programs
• Booking hotels, transfers, guides, and third-party services
• Ensuring safety, suitability, and compliance with destination requirements
• Conducting due diligence, identity verification, and sanctions screening
• Managing payments, invoicing, and accounting
• Communicating updates, confirmations, and essential travel information
• Improving our services and client experience
• Meeting legal, regulatory, and contractual obligations
We do not sell personal data to third parties.

5. Legal Basis for Processing
Depending on your location, we process data under:

Under Swiss FADP
• Consent
• Contractual necessity
• Legitimate interests
• Legal obligations

Under GDPR (EU/EEA clients)
• Art. 6(1)(a) – Consent
• Art. 6(1)(b) – Performance of a contract
• Art. 6(1)(c) – Legal obligation
• Art. 6(1)(f) – Legitimate interests
• Art. 9(2)(a) – Explicit consent for sensitive data

6. Sharing of Personal Data
We may share data with trusted third parties strictly for the delivery of your experience:
• Hotels, wellness practitioners, guides, transport providers
• Insurance providers (if required for emergencies)
• Compliance and KYC partners
• Payment processors
• Legal or regulatory authorities when required
All partners are contractually obligated to protect your data.

7. International Data Transfers
As a global travel and wellness company, we may transfer data to countries outside Switzerland or the EU.
We ensure adequate protection through:
• Swiss adequacy decisions
• GDPR-compliant Standard Contractual Clauses (SCCs)
• Partner due-diligence and confidentiality agreements

8. Data Retention
We retain personal data only for as long as necessary to:
• Fulfil the purpose for which it was collected
• Comply with legal and accounting requirements
• Resolve disputes and enforce agreements
Retention periods vary depending on the type of data and applicable law.

9. Your Rights

Under Swiss FADP
You have the right to:
• Access your personal data
• Request correction or deletion
• Object to processing
• Withdraw consent at any time

Under GDPR (EU/EEA clients)
You additionally have the right to:
• Data portability
• Restriction of processing
• Lodge a complaint with an EU supervisory authority
Requests can be submitted to: legal@ereisen.ch (example placeholder)

10. Data Security
We implement industry-standard security measures, including:
• Encryption
• Secure servers
• Access controls
• Confidentiality agreements with staff and partners
Despite these measures, no system is entirely risk-free; however, we take all reasonable steps to protect your data.

11. Cookies & Tracking Technologies

We use cookies to:
• Improve website performance
• Analyse usage patterns
• Personalise content
You may manage cookie preferences through your browser settings.
A separate Cookie Policy is available on our website.

12. Minors

Our services are not directed at individuals under 18. We do not knowingly collect data
from minors without parental consent.

13. Intellectual Property & Confidentiality
All content, itineraries, proposals, wellness programs, and materials provided by ereisen AG / AlpHoriZen Ltd are protected under Swiss copyright law.

• Unauthorised copying, distribution, or disclosure is strictly prohibited.
• The ereisen AG and AlpHoriZen logos are registered and trademarked in Switzerland.
• Any misuse may result in legal action.
This clause protects your proprietary trip designs and brand identity.

14. Changes to This Privacy Policy
We may update this Policy to reflect legal or operational changes. The latest version will always be available on our website.

15. Contact
For questions or requests regarding this Privacy Policy:
Data Protection Officer

ereisen AG

Schmiedstrasse 4

6330 Cham

Switzerland

Email: legal@eriesen.ch